Do I Need Hp Support Assistant Windows 10

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HP PCs - Troubleshooting HP Support Banana (Windows ten, 8, 7)

This document applies to HP computers and tablets with HP Back up Assistant and Windows 10, Windows 8, or Windows seven.

HP Back up Assistant optimizes reckoner functioning and resolves problems using diagnostic tools and utilities. HP Support Banana provides an access point for software updates, production information, online classes, and provides HP contact information.

annotation:
For business computers, see Using HP SoftPaq Download Managing director. This utility provides a quick and easy mode to download software and commuter updates for HP commercial notebook and desktop PCs.

Resolve most HP Support Assistant issues by downloading and installing the latest version of HP Support Assistant from the HP Support Banana website. Use the information in this document to troubleshoot specific HP Support Banana issues.

notation:
The images in this document might vary slightly depending on your model.

Exclamation mark on HP Support Assistant icon

If yous see an exclamation mark on the HP Support Assistant icon in the taskbar, it means at that place are updates or messages that demand your attending. To download and install these updates and read these messages, use the following steps.

note:
Not all updates are necessary; some are just recommended. You lot do not have to download and install all updates, withal, if you practice not, the exclamation marking will go on to evidence on the HP Back up Assistant icon.

To open HP Back up Assistant, double-click the HP Support Assistant icon .

notation:
The paradigm you see might vary slightly depending on your model.
Click My devices to run into My PC. In this box, there are two options, Updates and Messages, both of which could require attention. You know attention is required if you lot see an exclamation marking.

Figure : My PC
Click Updates if it has an assertion mark next to it. If there is no exclamation mark next to Updates, skip to step six.
From the Updates bachelor section, cheque the boxes for all the updates, so click Download and install.

Effigy : Updates available
Follow whatever on-screen instructions.
Click Letters if it has an assertion marker next to information technology.
In the Messages are available screen, click into the messages to read them. When you are finished, click the to the right of each bulletin to delete it.

Effigy : Messages are available
Restart your computer.

The exclamation marker should be gone.

Mistake: HPSF.exe has stopped working

An error message opens stating that HPSF.exe has stopped working.

Effigy : Error message

Error message HPSF.exe has stopped working

To correct this error, uninstall HP Back up Assistant, and and then install the latest version from the HP Support Banana website:

Uninstall the HP Support Assistant using the post-obit steps:
1. In Windows, search for and open alter or remove a program.
2. On the Programs and Features window, select HP Support Assistant, then click the Uninstall button.
  
  Effigy : Uninstall HP Support Assistant
  
  note:
  If HP Support Assistant is not listed or does not uninstall correctly, install the latest HP Support Banana version without uninstalling the one-time version. After HP Support Assistant is installed and working, repeat the uninstall steps.
3. Click Yes on the Programs and Features screen to confirm you want to uninstall HP Support Assistant.
  
  Figure : Uninstall confirmation
4. Restart the figurer to complete the procedure.
When the uninstall procedure is consummate, open up a web browser, and become to the HP Support Assistant website.

Follow these steps to download HP Support Banana:
1. Click Download HP Back up Assistant.
  
  Figure : HP Support Assistant website
2. When the download box displays at the bottom of the screen, click Salvage.
3. When the download completes, click Run, and and so follow the on-screen instructions.
  
  This might take a few minutes to complete.
4. When the installation completes, select Yes, then click Finish to restart the system.
  
  When the system restarts, the HP Support Assistant icon displays on the job bar.
5. Click the HP Support Assistant icon to open the application.
If HP Support Assistant is working correctly, you are done.

Cannot update HP Support Banana or download and install updates through HP Support Assistant

If you are having problems updating HP Back up Assistant or downloading and installing updates through HP Support Assistant, download and install the latest version of HP Support Assistant from the HP Support Banana website.

If problems persist, make sure your Internet access is working correctly (that is, you lot tin can browse the Internet and view Web pages), and the installed security software (firewall) is not blocking the updates to HP Support Banana.

HP Back up Assistant wakes the computer from slumber style

HP Back up Assistant health assay or tune-upwards might crusade the calculator to wake from slumber mode. Follow these steps to stop all programs from waking the computer, or refer to Preventing HP Support Assistant from opening automatically.

caution:
Disabling wake timers prevents all programs from waking the computer, including preventing Windows Media Heart from waking the computer for scheduled TV recordings.

In Windows, search for and open Edit power program.
Click Change advanced ability settings.

Figure : Edit Programme Settings
Click the plus (+) symbol next to Slumber, then click the plus (+) symbol next to Permit wake timers.
- Notebook PCs: Click the drop-down menu next to On battery, and so select Disable.
  
  As well, click the drop-downwards menu adjacent to Plugged in, and so select Disable.
  
  Figure : Advanced ability settings (Notebook PCs)
- Desktop PCs: Click the driblet-downward card adjacent to Settings, so select Disable.
  
  Figure : Advanced power settings (Desktop PCs)
Click Apply, then click OK.

HP Support Assistant interrupts games, movies, or Telly

To prevent HP Support Banana from interrupting video games, movies, or other activities, prepare the 24-hour interval and fourth dimension that HP Support Banana checks for updates to a time when the computer is on, but non beingness used by someone.

Open up HP Support Assistant and click Settings in the peak right of the window.
Under Next HP updates and letters are scheduled for: fix the Mean solar day of the calendar week: and Timing: options to a twenty-four hours and time you want to receive updates and messages from HP Back up Assistant.

Figure : Change Updates and messages schedule
Click Save.

HP Support Banana checks for updates only during the 24-hour interval and fourth dimension selected.

Preventing HP Support Assistant from opening automatically

HP Back up Assistant automatically downloads messages and updates, gathers configuration data, analyzes your reckoner organisation, and prepares an action list. To turn off HP Support Banana, follow these steps:

caution:
If you disable the automatic function, yous should manually run HP Support Assistant on a weekly basis to keep your computer running efficiently.

In Windows, search for and open Job Scheduler.
On the left panel, double-click Task Scheduler Library

Figure : Task Scheduler Library
Double-click Hewlett-Packard, so select HP Back up Assistant.

A listing of tasks for HP Back up Assistant displays in the peak middle console.
Select HP Support Assistant Quick Start in the top center panel.
On the right panel, click Selected Item to aggrandize the section, then select Disable.

Figure : HP Support Assistant enabled

The selected chore shows as disabled in the top heart console, and no longer opens automatically.

Effigy : HP Support Assistant disabled

HP Back up Assistant is stuck "gathering information"

If Gathering information keeps displaying at the top of the window and the Product Proper noun, Serial Number and Production Number are ever loading, a different version of HP Support Assistant tin can resolve the upshot. Follow these steps to fix the problem:

Turn off antivirus software and the firewall.
Become to the HP Customer Back up website. Enter your product number to detect an updated version of HP Support Assistant for your computer.
Download and install the latest version of HP Back up Assistant.
Restart the computer to complete the installation process.

When the organisation restart is consummate, the HP Support Assistant icon displays on the job bar.
Click the HP Support Banana icon to open the application.

If HP Support Assistant is working correctly, y'all are washed. Plough on the antivirus and firewall software.

If HP Support Assistant is notwithstanding stuck gathering information, continue with the remaining steps.
Uninstall HP Support Assistant.
1. In Windows, search for an open Uninstall a program.
2. On the Programs and Features window, select HP Support Assistant, then click Uninstall.
  
  Figure : Uninstall HP Support Assistant
  
  note:
  If HP Back up Banana is not listed or does not uninstall correctly, install the latest HP Support Assistant version without uninstalling the onetime version. After HP Support Assistant is installed and working, echo the uninstall steps.
3. Click Aye on the Programs and Features screen to ostend that you desire to uninstall HP Support Assistant. Restart your computer to consummate the procedure.
  
  Figure : Uninstall confirmation
When the uninstall process is consummate, open a Web browser and become to the HP Support Assistant website. Follow these steps to download HP Support Assistant:
1. Click Download HP Back up Assistant.
  
  Figure : HP Support Assistant website
2. When the download bar is displayed at the bottom of the screen, click Save.
3. When the download completes, click Run, so follow the on-screen instructions. This might accept a few minutes to complete.
4. When the installation completes, select Yes, then click Finish to restart the system.
5. When the system restarts, the HP Support Assistant icon displays on the task bar. Click the icon to open the application.
  
  If HP Support Assistant is working correctly, you lot are done.

Uninstalling HP Support Assistant

The HP Support Banana is recommended for all HP computers to help with computer maintenance, software upgrades, troubleshooting problems, and many other options. HP does not recommend removing HP Support Assistant. If you want to uninstall HP Support Banana because it opens automatically and interrupts other tasks on the figurer, so a better culling is to forestall it from starting automatically (refer to Preventing HP Support Banana from opening automatically) or adapt the time HP Support Assistant performs tasks (refer to HP Back up Assistant interrupts games, movies, or Television receiver). If you even so want to uninstall HP Support Assistant or need to uninstall it for troubleshooting purposes, utilise the following steps:

In Windows, search for an open Uninstall a program.
On the Programs and Features window, select HP Support Assistant, and then click Uninstall.

Figure : Uninstall HP Back up Banana
Click Yes on the Programs and Features screen to confirm y'all want to uninstall HP Back up Assistant.

Figure : Uninstall confirmation
Restart your reckoner to complete the procedure.

Display flashes distortion on the screen when switching between apps

When the Alt+Tab keys are used to toggle between HP Support Assistant and other open applications, the brandish flashes distortion on the HP Support Assistant window. If this occurs and if the baloney does not disappear, close and reopen Support Assistant.

The tin can happen because of a software compatibility consequence. There are no hardware or software functions affected past this upshot.

Figure : Example of baloney in HP Support Assistant

Distortion in HP Support Assistant

Cannot open HP Back up Assistant

If HP Assistant does not open up, apply the following steps to restore your computer to a previous date when HP Support Assistant opened properly.

In Windows, search for and open Run.
Type RSTRUI.EXE, and then press Enter.

A Restore organisation files and settings window opens.

Figure : Restore system files and settings window

Click Next.
In the Date and Time column, select a date when HP Support Assistant opened properly.

Effigy : Selecting a Date and Time

Click Next.
Ostend you restore point engagement, then click Finish.

Figure : Clicking Finish

The side by side time you click the HP Back up Assistant icon , HP Back up Assistant will open.